Overview
AfterShip is the world's leading post-purchase experience platform, best known for its shipment tracking capabilities. While most shipping software focuses on label creation, AfterShip excels at everything that happens after the label is printed — tracking, notifications, estimated delivery dates, returns, and customer engagement.
Founded in 2012 in Hong Kong, AfterShip now serves over 20,000 brands worldwide including major retailers. The platform tracks shipments across 1,100+ carriers, more than any competitor, making it the de facto standard for multi-carrier tracking.
Key Features
Universal Shipment Tracking
AfterShip's core strength is tracking. It connects to 1,100+ carriers worldwide and normalizes tracking data into a consistent format. Whether a package is shipped via USPS, DHL, or a regional carrier in Southeast Asia, AfterShip provides a unified tracking experience.
Branded Tracking Pages
Instead of sending customers to carrier websites, AfterShip lets you create branded tracking pages with your logo, colors, and marketing content. These pages become touchpoints for upselling and cross-selling, turning order tracking into a revenue opportunity.
AI-Powered Delivery Estimates
AfterShip's estimated delivery date (EDD) feature uses machine learning to predict delivery times based on carrier, route, and historical performance data. This powers accurate delivery promises on product pages and at checkout.
Returns Management
AfterShip Returns Center provides a self-service returns portal where customers can initiate returns, print labels, and track return shipments. This reduces support tickets and streamlines the returns process.
Who Is AfterShip Best For?
AfterShip is ideal for:
- DTC brands that want branded post-purchase experiences
- Multi-carrier shippers who need universal tracking across 1,100+ carriers
- Shopify stores looking for best-in-class tracking integration
- Growing businesses that want to reduce "Where is my order?" support tickets
The Bottom Line
AfterShip is unmatched for post-purchase experience. If tracking, branded customer communications, and returns management are your priorities, AfterShip is the best choice. Its 1,100+ carrier network ensures you can track any shipment regardless of carrier. Keep in mind that for label printing, you'll need to use AfterShip Shipping (a separate product) or pair AfterShip with a label-creation platform.